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Temporary method of logging into Blackboard

Instructions on how to access to Blackboard, as a temporary method, to work-around access issues arising from the ongoing Security Incident (October 2021)

Please refer to ISS for the latest complete instructions here if the below details don't enable you to log in.

Go to Blackboard

 Go to https://nuigalway.blackboard.com/

Click the “Sign in with a third-party account” drop down and select the appropriate Blackboard SSO option.

  • Select “NUI Galway SSO”.

You will be directed to the University Office365 login page.

Enter your O365 login details and click “Next”.

  • Staff: login using staffid@nuigalway.ie (e.g. 0123456s@nuigalway.ie)
  • Students: login using your email address (e.g. a.oconnor1@nuigalway.ie)

Be sure to enter the full account detail, including "@nuigalway.ie"

Enter your password and click “Sign in”

Not working? Try using Incognito/InPrivate mode

Open a browser window in Incognito/InPrivate mode

In Chrome

Learn how to open an incognito window in Chrome here

In Firefox

Learn how to open an Private window in Firefox here

For staff using Multifactor Authentication (MFA)

If your O365 account uses Multi Factor Authentication (MFA) you will be texted a code. Enter the code and click “Verify”

Further Troubleshooting

Are you seeing one of the following messages?

Error 1: Contact your administrator for assistance

When signing into Blackboard, some users report getting an authentication expired error message (see picture below). "Blackboard is currently unable to log into your account using single sign-on. Contact your administrator for assistance."

  • Ensure you are logging in using the method described above. 
  • You can also check your username and password, by logging into Office.com and verifying your account. These are the same details you will use for Blackboard, using the "Sign in with third-party" option, as described above. 
  • If you are still unable to access Blackboard, you can ring the servicedesk on 091 495777 directly.
Error 2: The authentication request has expired.

When signing into Blackboard, some users report getting an authentication expired error message (see picture below). "Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of single sign on and try again"

The error prevents users from logging into the Blackboard system. Even when the user clicks “Return to Login Page” and attempts to sign in again, the error reappears.

Here's how you can fix it
  • Once you see this error, you will need to ensure you log out of your NUI Galway Office365 account. Go to  https://www.office.com/ and ensure you click the sign out option. 
  • Close your web browser and reopen it, and try to log in again.
  • If you are still unsuccessful, you may also need clear the history, cache, and cookies on your web browser. Below are links for instructions for those steps ( Note that Google Chrome and Firefox are the two recommended browsers for  Blackboard SaaS). 
Clearing Browser Cache and Cookies
Chrome

If you are using Google Chrome:

  • Please copy  paste this link in your browser:chrome://settings/clearBrowserData
  • Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" and click "Clear Data"
  • Completely close all tabs/windows and restart the browser

Need more help? Please follow the steps here

Firefox

If you are using Firefox:

  • Please copy  paste this link in your browser:about:preferences#privacy
  • Under the "Cookies and Site Data" section, please click on "Clear Data." And the click "Clear."
  • Completely close all tabs/windows and restart the browser
  • Need more help? Please follow the steps here
Microsoft Internet explorer

If are you using Microsoft Internet Explorer:

  • Select Tools (via the Gear Icon)  Safety  Delete browsing history
  • Make sure to uncheck Preserve Favorites website data.
  • Select Temporary Internet Files, Cookies, and History, then click Delete.
Safari

If you are using Safari:

  • Please follow the steps here    
  • Click on "Manage Website Data." Click "Remove All."
  • Completely close all tabs/windows and restart the browser
Microsoft Edge

If you are using Microsoft Edge:

  • Click on the "Settings and More" icon (ellipsis symbol). Click Settings.
  • Under Clear browsing data, select Choose what to clear.
  • Select "Browsing history, Cookies and saved website data, Cached data and files, and Tabs I've set aside", and then select Clear.
Here's how to prevent it

To prevent this error from occurring in the future, you should log out and click "End SSO session" when you are finished using Blackboard (see picture below).

  • To logout, click the logout button in the upper right corner of Blackboard.
  • One the next screen, click the “End SSO Session” button. Do not leave Blackboard logged in on your computer when you are not using it.

Unable to access Bb Collaborate?

If you access the Blackboard Collaborate Ultra tool and see a purple spinner or the tool does not load (especially in Chrome), it is likely related to disabled third party cookies. Blackboard Collaborate Ultra requires your browser to share data and use cookies for the scheduler and session panel to work.

Check your browser settings to ensure that your browser is set to allow third party cookies.

Unable to view Kaltura videos?

See more help here on activating third party cookies for Kaltura