HelpLearning TechnologiesBlackboard Known IssuesZoom in Blackboard on Firefox: Unauthorized, session expired

Zoom in Blackboard on Firefox: Unauthorized, session expired

Environment

Zoom in Blackboard, using Firefox

Issue

While using a Firefox browser and when clicking a link to join a Zoom meeting in Blackboard, I get the message: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Resolution

Use a different browser, such as Chrome or Safari

Additional Information

This error may happen because of a new Firefox feature, Total Cookie Protection. Learn more: https://blog.mozilla.org/blog/2021/02/23/latest-firefox-release-includes-multiple-picture-in-picture-and-total-cookie-protection/