HelpLearning TechnologiesKaltura Video in BlackboardOverview of Kaltura in BlackboardKaltura – Videos not playing in Blackboard – 3rd party cookies

Kaltura – Videos not playing in Blackboard – 3rd party cookies

Some people using Mac Safari or Google Chrome will see an error message  when accessing Kaltura pages in Blackboard. The message states: It  seems your browser is blocking 3rd party session cookies which are  required for the Kaltura application. To resolve this issue, please  update your settings to allow 3rd party cookies.

Solution for Mac Safari
  • In Mac Safari, click Safari on the top left side of your window.
  • Click Preferences
  • Click Privacy.
  • Uncheck the box called Prevent cross-site tracking.
  • Revisit or refresh your Blackboard My Media or Media Gallery or the course module page. You should now see the video come up without any error messages.
  • Go back to Preferences and check the box called Prevent cross-site tracking.
  • Closeout your Preferences window.
  • Go back to Blackboard and click to refresh the page. The video should now work.
Solution for Google Chrome
  • Go to your browser window and type chrome://settings.
  • Click Privacy and Security
  • Click on Site Settings
  • Click on Cookies and site data.  
  • Here you will have two ways to turn on 3rd party cookies
  • A. Enable Block third-party cookies, or
  • B. Go to Allow and add [*] This will make an exception for Kaltura to load up in Blackboard.
Solution for iOS (iPhone/iPad)
  • Go to Settings > Safari > Prevent Cross-Site Tracking (set to off)

Need more detailed instructions? See this helpful information here

Additional Resources

More information on how to enable 3rd party cookies in your browser.